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Privacy Policy

Last updated on September, 2021.


Hadoota Masreya and/or its affiliates ("Hadoota," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:


the types of information that Hadoota Masreya may collect from you when you access or use its websites, applications

its practices for collecting, using, maintaining, protecting and disclosing that information.


This policy applies only to the information Hadoota Masreya collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.


Please read this policy carefully to understand Hadoota Masreya’s policies and practices regarding your information and how Hadoota Masreya will treat it. By accessing or using its Services and/or registering for an account with Hadoota Masreya, you agree to this privacy policy and you are consenting to Hadoota Masreya’s collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Hadoota Masreya requires, Hadoota Masreya may not be able to provide all its Services to you.

This policy may change from time to time, your continued use of Hadoota Masreya’s Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.


 The information we collect and how we use it

Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

Information about your internet connection, the equipment you use to access our Services and your usage details.


We collect this information:

directly from you when you provide it to us; and/or

automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).


 Information You Provide to Us

The information we collect on or through our Services may include:

Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number.

Your preferences: Your preferences and settings such as time zone and language.

Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, current and prior restaurant reservation details, food ordering details, names, and other information you provide on our Services, and other information in your account profile.

Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information This information may be shared with third parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services, provide support to you, communicate with you, and comply with our legal obligations.


‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

‘’   will not pass any debit/credit card details to third parties’’

‘’ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ( cannot guarantee the security of any information that is disclosed online’’

‘’The  is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.


Ø  PAYMENT CONFIRMATION (for Products or Services) – Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. 



Ø  CANCELLATION POLICY (For Products or Services) – Customer can cancel their order within 5 minutes by calling the restaurant; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 days for the refund transfer to be completed.




Ø  Shipping Policy once order and payment are confirmed restaurant starts to prepare to ship – all shipments are done by the restaurant

Ø  Mention restaurant delivers within Dubai – UAE

Ø  The time duration for the ordered food to reach the customer Depends on customer choice if it is a pre order or order now – if order now that will take 60 minutes to deliver

Delivery Charge for all orders within Dubai is 5 AED only and this can change due to offers or different situations

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