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Thank you for using Hadoota Masreya. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Hadoota Masreya website at (the "Site") and any related mobile or software applications ("Hadoota Masreya Platform")

These Terms are effective for all existing and future Hadoota Masreya users.


*To be a member of the website of, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of


* You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your account are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

*The terms and conditions apply to website and its associated applications on iPhone, iPad, Android, and mobile site platforms


Description of the services allows its members who ratify the agreement to order online from Hadoota masreya Restaurant & Cafe.

The purpose of this site is to provide a simple and convenient service to consumers, linking them to the restaurant. Interactive menus allow customers to build and submit orders at the click of a button.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.



Order Cancellation


You have the right to cancel an order up to 5 minutes from placing the order on our website.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information, or based on unavailability of certain items

An order may be subsequently cancelled by the restaurant after you have received a confirmation that it has been received by the restaurant. reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.





Refund Policy takes customer satisfaction very seriously. In the case of problems with your food order, please call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by, will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

The customer refund procedure might take 10-15 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Refunds with be done through the Original Mode of Payment


Payment Methods


1-      Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, Visa Checkout and credit cards.

2-      HADOOTA MASREYA reserves the right to provide other payment methods or to no longer offer certain payment methods.

3-      Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with HADOOTA MASREYA.

4-      Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.

5-      Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer must refrain from causing unauthorized debit charge backs.


Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.







Price & Payment

Once your order has been accepted, this represents an agreement between you the customer and the restaurant.

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer.

The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order; your paid amount will be refunded back to your account.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

Credit or Debit cards used in placing orders through the online payment gateway on website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.


·  “HADOOTA MASREYA RESTAURENT AND CAFÉ” maintains the  Website ("Site").

·  “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

·  ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

·  ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

·  ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

·  ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

·  ‘’User is responsible for maintaining the confidentiality of his account’’




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